Customer Support Specialist | Remote & NGO Opportunities
--Powermax General Electrical Merchants Ltd--
Job Description
This is a full-time, on-site role for a Customer Support Specialist located in Kampala. The Customer Support Specialist will handle inbound customer inquiries, provide technical support, and resolve customer issues to ensure satisfaction. This role involves maintaining clear communication with customers, analyzing feedback, and collaborating with internal teams to enhance service quality and processes. Building strong customer relationships and addressing their needs in a professional manner are key responsibilities.
Job Industry
Customer Service & Support
Job Salary Currency
UGXJob Salary Fixed
NoProfessional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | Strong Customer Support and Customer Satisfaction skills to ensure excellent service delivery Exceptional Interpersonal Skills to build positive relationships and address customer needs effectively Proficiency in Technical Support to troubleshoot and resolve customer issues effectively Well-honed Analytical Skills to assess customer feedback and improve processes Strong problem-solving abilities and the capability to work under pressure Excellent written and verbal communication skills Experience in a customer-facing role is highly desirable Familiarity with NGO operations or educational management environments is a plus |
Application Process
Close Date
15/04/2026