Customer Support Agent (Withdrawals)

The successful candidate will be responsible for making outbound calls to selected customer base, for customers that are either inactive or that could be possible new customers from leads received through various marketing campaigns. The purpose of the position would be to increase the customer base/retain customers/convert inactive customers to active customers.

• Min talk time of 6 hours per day as a standard requirement.
• Call quality is monitored and should never be scored lower than 75%.
• Accurate reporting and dispositioning of calls.
• Ensure timeous reporting to Team leader/Campaign Manager.
• Make outbound calls to customers and proactively promote the company and brand with the view of increasing the inactive/active customer base. 
• Follw the script provided during the telephonic contact with the customer and ensure that QA scores are at expected levels.
• Effectively manage time in line with the operating procedures of the call centre.
• Establish rapport with the customer.
• Actively promote the offering and use persuasion techniques and objection handling to convert.
• Ensure communications is at a level that maintains the company brand/image and not does expose the company to reputational risk.
• Strict adherence to break times and office hours.
• Meet daily/weekly/monthly targets.
• Comply with company and department policies and procedures.
• Any other ad hoc duties that might be required.
• Live the BGS group values.
• Take personal accountability for your performance and career by following the Performance Management Process.
• Display a positive response to performance feedback.
• Report for duty 30 minutes before shift start time to be successfully logged on and in available status.
• Ensure you adhere to your schedules on a daily basis.
• Be flexible with changes to the schedules due to unplanned reasons.
• Report any system or technical issues to your respective team leader immediately.
• Report any fraud or unlawful activity to your respective team leader.
• Ensure you keep yourself abreast of all changes or new information within the Hollywoodbets International and Bonne Garde Support.

APPLY NOW