Customer Service Officer at Elvaridah Limited

• The Customer Service Officer will serve as the primary point of contact for clients, ensuring excellent customer experience throughout the catering service process.
• The role involves managing customer inquiries, coordinating client orders, supporting event bookings, and ensuring seamless communication between clients and internal teams.
• The role operates on a hybrid structure, with physical presence required when there are events, operational activities, or client meetings.

Customer Interaction & Support:

• Respond promptly to customer inquiries via phone, email, social media, and other communication channels.
• Provide accurate information on catering services, menu options, pricing, and event packages.
• Handle customer complaints and ensure timely and professional resolution.

Order and Booking Management:

• Receive and document catering orders and event bookings.
• Confirm key event details including venue, date, guest count, menu selections, and special requests.
• Ensure all customer requirements are properly communicated to the kitchen and operations teams.

Client Relationship Management:

• Maintain positive relationships with clients to promote repeat business and referrals.
• Conduct follow-ups with clients before and after events to ensure satisfaction.
• Gather feedback from customers to improve service delivery.

Administrative Responsibilities:

• Maintain proper records of client inquiries, bookings, and service requests.
• Prepare order summaries, confirmations, and assist with invoicing when necessary.
• Update customer databases and track ongoing service requests.

Internal Coordination:

• Liaise with kitchen staff, logistics personnel, and event coordinators to ensure smooth service delivery.
• Communicate customer expectations and special requirements to relevant departments.

Interested and qualified candidates should send their application to: careers@elvaridah.com using the job title as the subject of the mail.