Customer Service Advisor at Agba Motors Ltd
--Powermax General Electrical Merchants Ltd--
Job Description
We are seeking an experienced Service Advisor to provide exceptional customer service and promote our products and services. The role involves welcoming customers, booking vehicles, guiding clients through our offerings, addressing inquiries, and ensuring a seamless customer experience. You will also support management and staff with daily office tasks and help ensure smooth operations across the business.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 3 years
About Us
Agba Motors Ltd. has been serving the automotive industry since 2000. We bring our experience, service, and inventory to customers across the East African region. Agba Motors Ltd.’s workshops handle all electrical, electronic and mechanical repairs and service to Porsche BMW, Mercedes Benz, Audi, VW and Toyota executive Passenger Cars. Agba Car Sales Limited is a car dealership established in the year 2011 being part of the expansion plan of Agba Motors Limited. We handle all types of motor vehicles sales among them new, second hand from overseas and locally well-used vehicles.
Agba is now more than ever ready to serve our customers and solve their problems with renewed energy and vigor. Their problems and demands are our challenges to overcome and a platform for us to exceed their expectations.
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
Reporting to the Director you will work in a creative and fast-paced environment supporting day-to-day office operations. Among others, your responsibilities will include the following:
• Manage customer bookings, calls, correspondence, and inquiries across all channels.
• Provide professional support, handle complaints, and escalate issues when needed.
• Maintain office workflows, records, and filing systems for smooth operations.
• Build and maintain relationships with insurers, assessors, and corporate clients (e.g., fleets, embassies).
• Oversee workshop communications, website, and social media to enhance customer engagement.
• Promote products and services while supporting business growth and brand awareness.
• Other duties as assigned.
Essential Qualities
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• Problem Solving: Strong attention to detail with the ability to work independently and under supervision. • Communication: Exceptional written and verbal communication skills, strong interpersonal skills, and a direct, tactful style. • Organizational Skills: Outstanding time management, deadline-oriented, and able to prioritize tasks effectively. • Technical Skills: Proficient in Microsoft Office (Excel and Word) and general computer skills; good presentation skills; familiar with office equipment. • Experience: 3-5 years of related experience, preferably in customer service or as a service advisor. • Education: Diploma in a relevant field; a degree (BSc/BA) and motor repair training is a plus. Desired Qualifications: • Experience with motor repair or shop control. • Experience with customer service. • Ability to analyze and solve problems effectively.
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