Customer Care Representative (NYSC) at the Vault Recruitment (TVR)

The Vault Recruitment (TVR) is a fast growing recruitment firm specializing in connecting top talent with SME's and Startup organizations. Our team of experienced recruiters understands the unique needs and challenges of the modern job market and uses our extensive network and industry knowledge to find the best candidates for our clients.

We are recruiting to fill the position below:

Job Title: Customer Care Representative (NYSC)

Vacancy Code: PAM012

Location: Ebutte Meta, Lagos

Employment Type: NYSC

Job Summary

• We are seeking a smart, courteous, and customer-focused Corps Member to join our team. The ideal candidate will serve as the first point of contact for customers, handle inquiries professionally, resolve complaints, and provide support that ensures a positive customer experience. This role is best suited for a corps member who is articulate, tech-savvy, eager to learn, and passionate about customer service. 
  

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and social media channels
• Attend to customer complaints, requests, and feedback, ensuring timely resolution or escalation where necessary
• Provide accurate information about the company’s products, services, policies, and processes
• Maintain proper records of customer interactions, complaints, and resolutions
• Follow up with customers to ensure issues have been resolved satisfactorily
• Support the team in managing customer databases and updating relevant records
• Escalate unresolved issues or complex complaints to the appropriate department
• Assist with order follow-up, service updates, and other customer support-related tasks
• Maintain a professional and friendly tone in all customer interactions
• Support administrative and operational tasks as assigned by the supervisor

Interested and qualified candidates should:

Click here to apply online