Customer Care Consultant at KCB Bank Burundi

REQUIRED APPLICATION DOCUMENTS

Customer Service & Support

No

Banking hall management - Queue management, stationary availability and display, update of Forex Board and ambience.
Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education.
Support internal customer service at the branch e.g SFT, SSP, Product Knowledge etc.
Managing the account opening process and updating of customer details.
Capture, Analyze, resolve and escalate customer feedback within defined TAT
Crisis management and escalation of major issues thereof to responsible/accountable units.
Authentication of customer requests e.g. Electronic Banking, Stop Payment requests, Funds transfers requests etc.
Adherence to all relevant procedures and processes in order to mitigate against risks.
Ensure timely submission of relevant reports.

Essential Qualities
A university degree from a recognized institution At least one (1) year's experience in banking Operation, Digital Financial Services, Customer Care or Sales in structured Institution. Excellent interpersonal and communication skills with the ability to network and develop strong business relations. Strong customer focus, the ability to analyze and solve problems, think creatively and innovate. Flexible, resilient, energetic and dynamic. Ability to work under pressure and meet short deadlines.

A university degree from a recognized institution
At least one (1) year's experience in banking Operation, Digital Financial Services, Customer Care or Sales in structured Institution.
Excellent interpersonal and communication skills with the ability to network and develop strong business relations.
Strong customer focus, the ability to analyze and solve problems, think creatively and innovate.
Flexible, resilient, energetic and dynamic.
Ability to work under pressure and meet short deadlines.

27/11/2025