CRM Coordinator

From onboarding to retention, our customer journeys are powered by smart, data-driven communication — and that’s where you come in.

We’re looking for a detail-oriented and systems-driven CRM Coordinator to help build, test, and launch digital campaigns that reach millions of customers across our platforms.

If you enjoy working behind the scenes to make things run smoothly, love structure, and want to grow in digital marketing and automation — this role is for you.

Campaign Execution & Journey Builds

• Configure and launch automated CRM journeys across digital channels.
• Upload, manage, and validate audience segments.
• Work within CRM platforms to build workflows and campaign logic.

Quality Assurance & Accuracy

• Perform thorough QA and pre-send testing.
• Ensure campaigns are accurate, compliant, and ready to go live.
• Maintain high standards of precision across all communications.

Monitoring & Performance Support

• Monitor campaign performance and flag any issues or anomalies.
• Assist with reporting and insights to support optimisation.
• Help track engagement, activation, and retention metrics.

Coordination & Documentation

• Maintain CRM calendars and lifecycle documentation.
• Ensure campaigns are aligned with timelines and business priorities.
• Support continuous improvement of CRM processes and workflows.

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