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Contact Centre Consultant FTC at Discovery

--Powermax General Electrical Merchants Ltd--

Job Description

To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.  

Job Industry

Customer Service & Support

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Essential Qualities

Essential Qualities
  • Matric with Mathematics or Accounting minimum of 50% and above.
  • Having a achieved a minimum of 50% in English in Matric
  •  Basic MS Office Skills
  • At least 12 months working experience in a customer services environment
  • The Business Writing Skill

Behavioural Competencies

  • Delivering results and meeting customer expectations
  • Deciding and initiating action
  • Analysing
  • Resilient
  • Following instructions and procedures
  • Coping with pressure and setbacks
  • Working with people
  • Relating and networking
  • Presenting and communicating information
  • Persuading and influencing
  • Learning and researching
  • Excellent verbal and written communication skills;
  • Excellent administration skills;
  • MS Office and PC literate
  • Time Management

Personal Attribute and Skills:

  • Customer Centric
  • Empathetic

Special Benefits for this Position


Application Process

Close Date

15/09/2025

Apply Now!