Community Manager / Digital Seller at Gladys Synergies

Community Manager (M/F)

Job Reference: 939RV7Y6

• Main missions: Promote and sell products via digital channels (social networks, WhatsApp Business, e-commerce, etc.), Ensure a smooth, personalized and professional customer experience online, while contributing to the growth of the store's digital sales.
• Contract type: Permanent contract
• Sector: Retail, fashion world
• Work location: Kinshasa, Democratic Republic of Congo (DRC)
• Capacity: Full time
• Salary: According to experience

Company / Background:Our client is a dynamic company, firmly established in the African market, which is undergoing an ambitious development phase in the retail sector, with a strong positioning in the fashion world. To support this growth, it is seeking a Community Manager (M/F) responsible for promoting and selling products via digital channels (social networks, WhatsApp Business, e-commerce, etc.). He/she ensures a seamless, personalized, and professional online customer experience, while contributing to the growth of the store's digital sales.

• Customer interaction management: Respond to messages, comments and requests via digital platforms (WhatsApp Business only).
• Online sales: Present products, advise customers, finalize sales and organize delivery.
• Page animation (profile change, daily publication of stories, publication of product catalog and its update)
• Order tracking: Ensure the smooth running of online purchases, from payment to receipt.
• Reporting: Track performance indicators (sales, engagement, traffic) and suggest improvements.
• Collaboration: Work in synergy with the in-store team to ensure consistency between physical and digital sales.

Ketsia Semeli, Recruitment Consultant

Email: ketsiasemeli@gladys-synergies.com

Call / Whatsapp: +243 895265971