Collections Officer at NCBA September 2026

Ensure focused attention on and closely monitor the performance of an assigned portfolio of past due as well as non-performing loans. A clearly defined strategy for returning the accounts to performing status or exit must be documented and approved in each case.

Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.

Internal

• Credit Operations
• Credit Analysis
• Card Centre
• Contact Centre
• Relationship Managers
• Card Products

External

• CRBs
• Lawyers
• Auctioneers
• Insurance Companies/brokers
• Valuers
• External Debt Collectors

Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary control responsibility if applicable for the role. 

Operational decisions guided by Credit Policy and Procedures, Prudential Guidelines and all relevant legislations.

Work cycle and impact: time horizon and nature of impact (Planning)(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months, above 1 year)

2 weeks – 1 month

NCBA Bank Core Value Behaviours

Financial 60

• Manage, collect and recover outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.
• Recommending to the Bank through the supervisor on any exit strategies on accounts within assigned portfolio.
• Achieve Recovery targets, write backs and restructured debts
• Attain expense Control goals.
• Take appropriate actions as per the applicable process flow
• Foreclosure processing
• Any other duty as may be assigned by the supervisor

Internal business processes 10

• Collate and submit quality data/reports in a timely manner or as may be required from time to time.
• Meet regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
• Optimally utilize available technology e.g. collection system etc.
• Accurately classify assets in the system

Customer 20

• Ensure effective customer communication through calls, emails, issuance of demand letters and notices etc.
• Maintain quality of credit service standards and TAT as per policy.
• Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.

Learning and growth 10 

• Self-development
• Performance Management

CLICK HERE TO APPLY