Job Description
The successful candidate will play a key leadership role in maintaining operational excellence, improving patient experience, and ensuring compliance with clinic policies and healthcare regulations.
Job Industry
Job Salary Currency
KESJob Salary Fixed
NoKey Deliverables
Clinic Operations and Coordination
• Oversee the daily operations of the clinic, ensuring smooth workflow and efficient service delivery.
• Coordinate patient flow to ensure timely consultations and minimal waiting times.
• Ensure proper functioning of reception, billing, and administrative systems.
• Maintain organized administrative and patient documentation systems.
• Ensure clinic operations comply with healthcare regulations, licensing requirements, and internal policies.
Insurance Claims and Billing Management
• Oversee processing and submission of insurance claims to ensure accuracy and timeliness.
• Liaise with insurance companies to facilitate approvals, pre-authorizations, and claims reconciliation.
• Follow up on outstanding claims and address rejected claims promptly.
• Maintain proper billing records and ensure compliance with insurer requirements.
Administrative Oversight
• Supervise front office and administrative staff to ensure professionalism and efficiency.
• Coordinate appointment scheduling and clinic calendars.
• Prepare administrative reports related to clinic activity, claims, and operational performance.
• Manage official clinic correspondence and documentation.
Patient Experience and Service Quality
• Ensure patients receive professional, respectful, and efficient service.
• Address patient concerns or complaints promptly and professionally.
• Support initiatives aimed at improving patient satisfaction and service quality.
Staff Supervision and Support
• Provide day-to-day supervision of administrative staff.
• Assist with onboarding and training of new administrative personnel.
• Promote teamwork and adherence to clinic standards and procedures.
Compliance and Confidentiality
• Ensure strict confidentiality of patient information and adherence to data protection requirements.
• Maintain compliance with clinic policies, insurance procedures, and healthcare standards.
• Support quality assurance and internal compliance processes.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Health And Personal Care Retail | Minimum of a Diploma in Healthcare Administration, Business Administration, or a related field. • A Bachelor’s degree will be an added advantage. • At least 3 years’ experience in a healthcare administrative role, preferably in a hospital or specialist clinic. • Demonstrated experience handling medical insurance claims and billing processes. • Strong proficiency in clinic management systems and Microsoft Office applications. Key Competencies • Strong organizational and administrative skills • Excellent communication and interpersonal skills • Ability to supervise staff and coordinate clinic operations • Strong attention to detail and problem-solving ability • High level of professionalism, integrity, and confidentiality • Ability to work efficiently in a fast-paced healthcare environment |