CASH PROCESSOR (Mthatha) (Mthatha)

Receive Cash

• Receive deposits and update on the applicable systems.
• Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system 
• Check container/Bag for any damages or interferences and report all anomalies to Team Controller. 
• Acknowledge container/bag on applicable system. 
• Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system. 
• Prep workstation accurately for effective and efficient note counting.
Note Sorting
• Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
• Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to 
verify and balance
• Operator to write a board (client name, date, denominations & number of bundles & operator name) & 
show it to the camera.
• Balance per deposit
• Report differences to the Team Controller
• Fill the production sheet
• The technician to sign the downtime register on machine breakdowns
• End of day bundles to be verified by Team Controller.
• Daily balancing\reconciliation by Team controller


Reconciliation of ACDP deposits. 

• Perform a reconciliation of all notes rejected in order to validate the information
• Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
• Perform cash transfers to vaults
• Perform end of day balancing/ reconciliation of all cash received
• Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
• Check container/Bag for damage /tamper, report anomalies to Team Controller. 
• Acknowledge container/bag on applicable system. 
• All deposits must be kept separate per customer at all times and all deposits must be processed on the 
same day received by the customer.
• All deposits must be processed and balanced on the applicable system 
• Perform end of day balancing/ reconciliation of all cash received
• All transactions, including shortages and surpluses must be handled according to SOPS 
• Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
• Process bulk coin deposits in accordance with SBV’s policies and Procedures
• Sort and process teller coin transfers
• Write a board (client name, date, denomination and the operator names) & show it to the camera
• Receive and verify the money(bins), check the seal, denomination and bin register
• Count out the bags to balance with the bin page and denomination
• Cut the bags open to fill the wagon 
• Clear jams on the machines 
• Balance the money per client / deposit 
• Report differences to the Team Controller 
• Perform end of day balance/ reconciliation
Bank system integrated deposit processing 
• Validate all transactions linked to system integrations as per banks SLA
• Inform client services of account numbers not linked to bank system to avoid delays in crediting the 
customer 
• Verify deposit account number to eliminate losses or misposts
• Escalate system downtime/delayed batches to team controller
Payroll and change
• Payroll / change transactions must be processed in accordance with SLA per customer
• Report all discrepancies to the Team Controller timeously
• Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client 
requirement
• Payroll entries to be processed within the banks SLA timeframes
• Maintain all equipment by reporting any defects on equipment to the Team Controller
• Obtain banks authorization prior to despatching as per SOP
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Prepack/Treasury

• Assist with the accurate packing and unpacking of Bank and ATM Cash.
• Manage consumables in line with packing requirements.
• Confirm that the bag and Seal numbers are properly recorded.

Manage Equipment

• Utilize equipment according to Standard Operating Procedures (SOPS), protecting and taking care of 
company assets, e.g. cleaning of the machines before the shift starts and after the shift ends

Governance
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the 
department’s processes and quality management system is at all times in compliance with the standard. 
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive 
reflection and outcome.

Drive the organization culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and 
commitment towards the mission. 

Lead as an Ambassador and executor of Change

• Act as a change management architect in periods of change to ensure business continuity. 
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or 
escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate 
communication is given across one’s portfolio.

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