Business Systems & Odoo Support Analyst at Securex

We are seeking to recruit a Junior Business Systems & Odoo Support Analyst who will be responsible for supporting the day-to-day operation, maintenance, and adoption of Odoo and other internal business systems across the organization. The role will assist users with system-related issues, support software enhancements and implementations, facilitate user training, and help ensure business processes are effectively supported through technology. This position is ideal for an organized, process-oriented, and proactive individual who is eager to develop a career in business systems, ERP support, automation, and digital transformation. 

Odoo User Support 

• Provide first-level support to users on Odoo. 
• Help users with login issues, access requests, basic errors, workflow questions, and system navigation. 
• Log Odoo issues clearly and escalate complex problems to ICT, vendors, or senior team members. 
• Follow up with users to ensure issues are resolved. 
• Support departments using Odoo modules such as Sales, CRM, Invoicing, Procurement, Inventory, HR, Helpdesk, Projects, or Field Service. 
• Maintain basic user records, access requests, and support logs. 

Requirements & Process Documentation 

• Meet users to understand system issues, process gaps, and improvement requests. 
• Document business requirements in a clear and structured way. 
• Prepare simple process maps, user stories, issue summaries, and change request notes. 
• Help identify repeated manual work, duplicate processes, or areas where systems are not being used correctly. 
• Support the team in translating business needs into system improvement requests. 

 UAT & Testing Support 

• Assist with User Acceptance Testing for Odoo changes, reports, workflows, and new features. 
• Prepare test cases under guidance from the senior team. 
• Coordinate testing with users and collect feedback. 
• Record bugs, issues, screenshots, and user comments. 
• Track UAT sign-offs and unresolved items. 
• Help ensure changes are tested before going live. 

 Internal Software Support 

• Support users on other internal systems such as helpdesk software, forms, dashboards, workflow tools, reporting tools, and automation platforms. 
• Help configure basic settings, forms, fields, categories, ticket queues, user access, and workflows under supervision. 
• Support departments with basic troubleshooting and usage questions. 
• Keep records of system requests, configuration changes, and user issues. 

Helpdesk & Ticket Management 

• Log, categories, assign, and track system support tickets. 
• Monitor open issues and follow up with responsible teams. 
• Ensure users receive timely updates on their requests. 
• Identify recurring issues and flag them for permanent resolution. 
• Help maintain a knowledge base of common issues and solutions. 

Training & Change Management 

• Support system rollouts, new features, and process changes. 
• Prepare simple user guides, FAQs, screenshots, and training notes. 
• Help train users on Odoo and other internal systems. 
• Support departments during go-live and transition periods. 
• Gather user feedback after training or system changes. 

Data Quality & Reporting Support 

• Help check data accuracy, completeness, and consistency in Odoo and other systems. 
• Support departments in cleaning up duplicate, missing, or incorrect records. 
• Assist with basic reports, dashboards, and data exports. 
• Flag process non-compliance or poor system usage to the relevant manager

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