Branch Manager at COPEDU PLC

COPEDU PLC, is a trading company engaged in savings and credits. It was registered as a trading company in the Rwanda Development Board (RDB) on February 21, 2013, and licensed by the National Bank of Rwanda (NBR) on 13/03/2014 to operates as a microfinance institution in Rwanda.

COPEDU PLC wishes to encourage all qualified, capable, and interested candidates to apply for the position of Branch Manager.

Department: Business & Financial Product Innovation

Reports to: Banking & Branch Network Manager

Location: Kigali

GENERAL DESCRIPTION

The Branch Manager drives branch growth by expanding the client base, enhancing service quality, and ensuring profitability while managing risks. Oversees operations, leads the team, and ensures productivity, customer satisfaction, and seamless service delivery in line with the bank’s strategic objectives.

• Coordinate all operational and business activities of the branch to ensure smooth and efficient service delivery.
• Supervise all service counters and teller operations, ensuring timely and customer-focused transactions.
• Implement and monitor marketing, communication, and sales strategies in alignment with institutional goals.
• Drive the recruitment of new customers, ensure their retention
• Develop and maintain strong relationships with local economic actors, partners, and stakeholders.
• Identify local market opportunities, prospects for new clients, and promote the cross-selling of financial products.
• Promote financial inclusion through outreach programs and collaboration with community leaders
• Monitor the growth in volume, quality, and profitability of banking services (deposits, loans, savings).
• Ensure all operations comply with operational manuals, regulatory requirements, and audit standards.
• Oversee cash management, account openings, teller operations, reconciliations, and daily transaction reviews.
• implement the credit policy effectively and ensure sound management of the branch’s credit portfolio.
• Monitor loan performance, customer repayments, arrears, and take necessary recovery actions.
• Improv credit quality through regular client engagement and credit follow-ups.
• Ensure strict adherence to liquidity risk protocols and anti-money laundering (AML/CFT) procedures.
• Identify and mitigate fraud risks and uphold the highest standards of customer protection and ethical conduct.
• Provide clear and accurate information to clients regarding financial products, services, terms, and conditions.
• Establish and maintain systems to receive, analyze, and resolve customer complaints promptly and professionally.
• Conduct regular performance evaluations, provide coaching, and build staff capacity.
• Handle staff discipline, leave management, and promote teamwork andaccountability
• Ensure compliance with COPEDU Plc’s internal policies, procedures, and regulatory requirements.
• Uphold transparency, fairness, and ethical behavior in all client and staff interactions

• Competitive and attractive salary package
• Annual leave allowance
• Long service recognition allowance
• Preferential interest rates on staff loans
• Annual performance bonus based on individual and company performance
• Medical insurance coverage
• Supportive and collaborative working environment
• Opportunities for continuous professional development and career advancement

Candidates are required to complete the online application form at the following link: https://forms.gle/1XnJ5jk2yx8n2BWr7