Apply Now!

Assistant Inventory & Reverse Logistics Officer (Device Financing) at Mogo Finance

--Powermax General Electrical Merchants Ltd--

Job Description

We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO’s efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.

Job Industry

Procurement, Logistics , Supply Chain Management

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

Collection Validation & Customer Facilitation 

  • Validate newly collected phones as they are updated during the day.
  • Verify customer, device, IMEI, collection, and return information for completeness and accuracy.

Dealer, Agent & Branch Support

  • Respond to queries from dealers, agent dealers, branches, and field teams regarding device returns.
  • Investigate and resolve routine return-related issues while escalating complex cases to the appropriate department.
  • Maintain clear communication and timely follow-up on outstanding queries.

Finance Coordination & Payment Reconciliation

  • Provide supporting information and documentation required to process outstanding payments.
  • Track unresolved payment cases until closure.
  • Maintain accurate records of payment exceptions and recurring issues.

HQ Device Receiving & Inventory Updates

  • Receive and verify phones delivered to HQ against the relevant collection and dispatch records.
  • Update device receipt status in the system and other approved inventory systems.
  • Verify IMEI numbers and device quantities to ensure inventory records are accurate.
  • Report discrepancies, missing devices, or damaged devices immediately.

Device Unpackaging & Preparation

  • Unpackage newly received phones in accordance with the reverse logistics process.
  • Inspect devices for visible damage and confirm device identification details.

Locked Device & Customer Follow-up

  • Contact customers whose returned devices are password/PIN locked.
  • Request and document the required passwords or access information.

Inventory Storage & Organization

  • Label storage shelves, drawers, and designated inventory locations according to device grade and category.
  • Ensure devices are stored systematically and can be easily traced and retrieved.
  • Maintain proper segregation of devices based on their processing status and grading.
  • Support regular inventory counts and reconciliation exercises.

Essential Qualities

Essential Qualities
  • Diploma or bachelor’s degree in supply chain management, Logistics, Business Administration, Operations Management, or a related field.
  • 1-3 years’ experience in inventory, warehouse operations, logistics, customer service, device operations, or a related environment.
  • Experience in reverse logistics, mobile/device financing, asset recovery, or inventory management will be an added advantage.
  • Strong attention to detail and data accuracy.
  • Good inventory and record-management skills.
  • Basic understanding of reverse logistics and device lifecycle management.
  • Good communication and customer service skills.
  • Ability to work with Monday.com, ERP, Excel, or similar systems.
  • Strong follow-up and problem-solving ability.
  • Ability to work under tight SLAs and manage multiple priorities.
  • Good understanding of IMEI/device tracking and reconciliation.
  • High level of accountability, integrity, and ownership.

Application Process

Close Date

05/10/2026

Apply Now!