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Application Manager – Insights-2-Action Project

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Job Description

This position is hosted at MSF Eastern Africa office in Nairobi, in support of the OCG-led Insights-to-Action (I2A) project.

Job Industry

Product & Project Management

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Are you skilled at managing Atlassian products?
  • Can you analyze user-reported issues, propose effective solutions, and automate processes to optimize workflows?
  • Can you lead the delivery of Jira Atlassian spaces rollouts, ensuring functional coverage, and timely completion?
  • Do you thrive in coordinating communication and collaboration across stakeholders, across departments and enjoy working as part of a team?
  • Are you capable of defining deployment plans, allocating resources, supervising efforts, and ensuring compliance with standards?
  • Can you produce clear documentation and reports to ensure traceability and drive informed decision-making?

Professional Qualifications

Industry Qualification
Product & Project Management Education Essential: Tertiary degree in computer sciences, information systems, engineering or related field Desired: ITIL 4 Foundation Certification. Project management certification (PMP, PMI, Hermès, ...) Experience Essential: Minimum 3–5 years of work experience in application management, configuration, deployment, and support. Demonstrated experience administering and configuring Atlassian Jira (workflows, custom fields, permission schemes, automations) at organisational scale. Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools). Desired: Experience supporting an application across its full lifecycle, from configuration and deployment through to end-user support and continuous improvement. Proficient in a wide range of technologies across various roles, including developer, technical lead, and test manager. Experience with Power BI (dashboard design, dataset management) and Microsoft Power Platform (Power Apps, Power Automate) or other low-code solutions. Familiarity with agile principles, design-thinking methodologies, and User Acceptance Testing practices. Experience in an international environment is a plus Languages Essential: Advanced level of English, both written and spoken Desired: Other MSF working language such as French / Arabic is a bonus. Competencies Technical Competencies Solid understanding of IT concepts including SaaS application architecture, identity and access management, integrations, and IT service management. Proficiency in Atlassian Jira administration, including configuration, parameterisation, and lightweight scripting (e.g., JQL, automations, REST API). Ability to analyse and document business processes, workflows, and access models clearly and concisely. Understanding of data quality, data protection, and privacy principles relevant to operational data and recommendations follow-up. Awareness of the operational context in which MSF works (visits, recommendations, follow-up cycles) is an asset. Behavioral/General Competencies Open-mindedness Leadership Collaborative Rigorous Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behaviour and attitudes. Conditions and Benefits:

Application Process

Close Date

16/06/2026

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