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Agent, Reactive Retentions at Standard Bank

--Powermax General Electrical Merchants Ltd--

Job Description

To provide comprehensive and accurate investigation, diagnosis and resolution on end-to-end escalated service requests, queries and complaints raised by customers and/or Business partners within the agreed turnaround times and against world class operations standards. Ensure ongoing feedback is provided until finalisation, maintaining a positive client experience, retain client satisfaction and minimise risk and losses to SBG.

Job Industry

Customer Relationship Management (CRM)

Job Salary Currency

Job Salary Fixed

No

Key Deliverables


Essential Qualities

Essential Qualities

Service Management

Operations

3-4 years

Client relationship experience, resolving client services issues and complaints with demonstrated ability to interact and collaborate across multiple internal stakeholders.


3-4 years

Experience in General client services and / or support capability with proficient technical experience.

Additional Information

Behavioural Competencies:

  • Developing Expertise
  • Documenting Facts
  • Embracing Change
  • Examining Information
  • Interacting with People
  • Interpreting Data
  • Making Decisions
  • Managing Tasks
  • Producing Output
  • Resolving Conflict
  • Thinking Positively
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Client Relationship Management
  • Client Servicing
  • Collaboration
  • Continuous Improvement
  • Creative Problem Solving
  • Operations Commercial Acumen

Application Process

Close Date

07/07/2026

Apply Now!