Personal Lines Underwriter

Employer: Mirror Images (PTY) LTD

Securing New Business

• Capture and collate client and risk details received from Sales;
• Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guide and mandates;
• Other Insures: Approach market for quotes;
• Provide Sales with quotes from Insurers;
• Ensure all FAIS documents are completed by Client and Sales;
• On confirmations from client / sales arrange cover with Insurer;
• Process policy documents – raise debits where applicable;
• • New business pack to be emailed to AE / Client. Where applicable:  New Business packs to be printed and bound for delivery to client by AE;
  Total turnaround time – 72 hours (3 working days).
  Renewals:
  Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)
  
  • Check to see if all relevant FAIS documents are on file;
  • Review the latest record of advice on the policy;
  • Review correctness of cover and insured details on policy ;
  • Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
  • Obtain / Negotiate terms with insurers (Domestic – Insurer collect);
  • Assist AE with market exercise where necessary – complete comparison;
  • Confirm renewal discussion with client to AE or vice-versa Underwriter – to be reduced to in writing;
  • Lay off cover with Insurer (Personal);
  • Update summary with renewal information;
  • Process policy documents – raise debits where applicable ensuring debit is raised in correct financial period;
  • Send renewal to client (copying in AE) or Complete pack to AE for delivery – both Domestic and Personal;
  Domestic:
  Domestic Renewals to be prepped by the renewal team – from prepping to sending to client ensuring all relevant documents are attached.  Where applicable, to discuss with relevant Underwriter / AE;
  Confirmations
  
  • Cover confirmation to be processed immediately – copy to AE, client and Insurer (Insurer: Personal only);
  • Diarise if there is outstanding information;
  • Process amendment directly if all information available;
  Turnaround time – Immediate.
  Amendments
  
  • Acknowledge receipt of amendment request – advise AE;
  • Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates;
  • Other Insurers: Obtain terms and process amendment;
  • Send copy to Insurers – this is applicable to Personal only;
  • Email updated schedule to client, copying the AE;
  Turnaround time – 48 hours.
  
  • Cancellations Advise AE immediately;
• • Send to Team Leads / Underwriting Managers for cancellation to be actioned;
  • Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance; Turnaround time – 48 hours.
  Multi-Claimants / Portfolio Management
  
  • Process corrective endorsement / cancellation on Insurer’s advices;
  Or
  
  • Process corrective endorsement / cancellation as part of the renewal (rule set) raised;
  Turnaround time – 48 hours.
  Manage own area of control
  At all times:
  
  • Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave.
  • Be punctual, keeping to prescribed hours / timekeeping;
  • Deadlines: Ensure all turnaround times and target dates are adhered to;
  • Display personal accountability for own actions, quality of work and personal development;
  • Effectively and efficiently maintain filing system;
  • Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
  • Ensure required response times to emails and telephonic messages are adhered to;
  • Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
  • Exhibit Com[any Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
  • Maintaining professional behaviour and work ethic;
  • Perform adhoc duties as allocated from time to time;
  • Team player and adhere to the backup arrangement as required by department to ensure cohesion.

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