Head Housekeeper at Fahari Gardens Hotel

The role of a Head Housekeeper in a hotel is crucial to maintaining high standards of cleanliness, organization, and guest satisfaction. Here are some key duties and responsibilities typically associated with this position:  

Supervision and Management:

• Oversee the daily operations of the housekeeping department.
• Manage and lead housekeeping staff, including assigning tasks and conducting training sessions.
• Schedule staff shifts and manage time-off requests.

Quality Control:

• Inspect guest rooms, public areas, and back-of-house spaces to ensure they meet the hotel's cleanliness standards.
• Address any issues or deficiencies promptly and effectively.

Inventory and Supplies:

• Monitor and maintain inventory levels of cleaning supplies, linens, and other housekeeping materials.
• Place orders for supplies and ensure timely delivery.

Guest Relations:

• Respond to guest inquiries and complaints related to housekeeping services.
• Ensure guest rooms are prepared according to guest preferences and special requests.

Training and Development:

• Train new housekeeping staff on proper cleaning techniques, safety protocols, and hotel policies.
• Provide ongoing training and development opportunities for existing staff.

Budget Management:

• Assist in preparing and managing the housekeeping department's budget.
• Monitor expenses and implement cost-saving measures without compromising quality.

Health and Safety:

• Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals.
• Conduct regular safety meetings and enforce safety protocols.

Collaboration:

• Work closely with other departments, such as maintenance and front desk, to coordinate services and address issues.
• Communicate effectively with the hotel management team to report on housekeeping performance and challenges.
• Being a Head Housekeeper requires strong leadership, attention to detail, and excellent organizational skills. It's a role that ensures guests have a comfortable and enjoyable stay, leaving a lasting positive impression of the hotel.

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