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Guest Relations Manager - Rwanda

--Powermax General Electrical Merchants Ltd--

Job Description

Background Information 

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan. 

Our client, an African Fusion Restaurant located in Kigali, Rwanda, is actively seeking a highly sophisticated, proactive, and intuitive Guest Relations Manager to join their exceptional team. 

THE JOB 

As the Guest Relations Manager, you will be the central point of contact for our most discerning guests, responsible for cultivating loyalty, pre-empting needs, and transforming a simple reservation into a lifelong relationship. You will ensure that every interaction is seamless, personalized, and exceptional. 

Job Industry

Hospitality (Accommodation And Food Services)

Job Salary Currency

RWF

Job Salary Fixed

Yes

Job Salary

250,000.0

Key Deliverables

  • Serve as the primary point of contact for VIP guests, high-profile clients, and special event inquiries before, during, and after their visit. 
  • Proactively manage the guest journey from reservation to post-visit follow-up, creating detailed guest profiles and preference records. 
  • Personally welcome and attend to key guests, ensuring their experience is flawless and any potential issues are resolved discreetly and effectively. 
  • Craft and execute personalized touches, such as custom menus, amenity arrangements, and special surprises to celebrate milestones. 
  • Develop and maintain a system for personalized communication, including tailored emails and thank-you notes. 
  • Oversee the reservations book with a strategic eye, managing table allocation to optimize guest flow, party mix, and revenue. 
  • Masterfully handle high-pressure reservation requests, waitlists, and complex seating requirements with grace and diplomacy. 
  •  Utilize reservation data to identify trends, recognize repeat guests, and anticipate needs. 
  • Analyze guest feedback, review sites, and direct comments to identify opportunities for improvement. 
  • Develop and implement strategies to increase guest retention and repeat business. 
  • Manage guest recovery protocols, turning challenging situations into opportunities to build loyalty. 
  •  Assist in planning and executing private dining events and buyouts. 

Essential Qualities

Essential Qualities
  1. Minimum of 2 years of experience in a guest-facing, luxury hospitality role. 
  2. Expertise in reservation and table management systems. 
  3. Proven experience in building and maintaining relationships with high-profile clientele. 
  4. Impeccable personal presentation, poise, and verbal/written communication skills. 
  5. Unwavering composure and problem-solving ability under pressure. 
  6. Exceptional emotional intelligence and the ability to read guests and anticipate unstated needs. 
  7. Availability to work evenings, weekends, and holidays. 

The ideal candidate should possess the following skills and competencies. 

  • A deep, genuine passion for fine food, wine, and the art of hospitality.  
  • Multilingual abilities (significant advantage). 
  • Experience with CRM systems for managing guest profiles. 
  • A proactive, self-directed mindset with keen attention to detail. 

Application Process

Time to Answer

2 open days

Process

1 Phone Call
1 Onsite Interview

Days to get an Offer

4 Days after Interview

Close Date

13/11/2025

Apply Now!