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Accountability Officer at ACTED

--Powermax General Electrical Merchants Ltd--

Job Description

he Capital Accountability Officer contributes to improving the quality of ACTED's programming by accurately recording and promptly following up on all complaints regarding ACTED's activities or staff, its partners, and contractors, and participates in the development of appropriate strategies, messages, and communications. They must establish and ensure the proper functioning of ACTED's Mechanism for Feedback (MRA), strengthen beneficiary trust and engagement, identify areas of our work that need improvement, and ensure that ACTED learns from the feedback provided by this process. 

Job Industry

Business Management /Business Advisory

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Establishment and Promotion of the MRA 
  •  Implementation of the MRA 
  • Providing regular and timely updates on progress and challenges to supervisors and other MEAL team members 
  • Assisting project and MEAL teams with other activities, as requested by the direct supervisor; 
  • Perform all other related activities assigned by the direct supervisor.

Essential Qualities

Essential Qualities

Training

  • Master's degree (Bac +4 / Bac +5) in management or a related field
  • Have a good understanding of the Complaint Management tools to be implemented
  • Proficiency with empirical analysis and Excel software,
  • Good summarization and writing skills, and proficiency with Word software

Experience

  •  Minimum 1 year of experience in an international NGO in the same field or similar context
  •  Have practical experience in the field of monitoring and evaluation

SKILLS

  •  Sense of organization,
  •  Punctuality, thoroughness, honesty
  •  Sense of confidentiality
  • Sense of priority
  • Demonstrate seriousness, adaptability and enthusiasm.
  • Be a team player and able to create a positive work environment in the field
  • Proficiency in translating from local language to French

LANGUAGES

  •  French: required
  •  English: an asset
  •  Local languages ​​(Lingala, Swahili, Kikongo, Tshiluba): asset

Application Process

Close Date

20/01/2026

Apply Now!