Job Description
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
Discovery Bank is a bank like no other – a shared-value bank, designed with our clients in mind. We’re all about sharing the value that clients create when they manage their money well, back with them through exceptional interest rates and rewards. Our Vitality Money programme measures how well clients manage their finances, informs them of what it means to be financially healthy, and empowers them with the knowledge to get enhanced rewards for managing their money well. If you’re adaptable, a problem-solver, always questioning the way things are done, passionate about doing what is right, and obsessed with providing a quality service experience, we have a job for you where you can be your best in an environment that’s safe and nurturing.
Job Purpose
The New Accounts Consultant assists with the opening of new accounts (with specific focus on FICA or KYC), as well as captures and/or maintains account information ensuring data integrity. The incumbent will prompt, request and resolve/remediate any required information that is outstanding or incorrect, with various stakeholders. Further, report on/act on errors within the account origination KYC process and/or other manual remediation tasks.
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
- Ensures completeness and quality of New Business remediation and updating client information within agreed SLAs
- Accurately classifies, registers, routes and indexes documentation either manually or on the system
- Takes action on incomplete information, in order to adhere to requirements with clients, third parties or any stakeholders (e.g., Brokers, Corporate BPs, etc.)
- Achieves specified production targets, turn-around-times, handle times, etc.
- Supports internal stakeholders with remediation activities
- Engages with clients with regards to soliciting documents and/or information, queries and FICA requirements
- Keeps abreast with legislative and industry changes (FIC Act, FAIS, POPI, etc.)
Essential Qualities
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Personal Attributes and Skills
Values Driven: Committed to integrity and ethics in business Behaves consistently with Discovery Values
Optimistic: Motivated by a positive future Energised by challenges Learns on the Fly: Embraces the unfamiliar Experiments to find solutions Resilient: Recovers quickly from setbacks Grows from negative experiences Instils trust: Follows through on commitments People Savvy: High EQ with low ego Drives Results: Energises self and others to achieve Consistently exceeds goals Problem Solver: Looks beyond the obvious Finds sustainable solutions
Education and Experience
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