WAITER/WAITRESS POSITION IN QATAR

BACKGROUND INFORMATION

Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC) and Burundi.

Through a partnership between one of our branches in Africa and our agent in Qatar, we have job openings for Kenyan hospitality professionals in Qatar.

THE JOB

The Waiter/Waitress will be at the forefront of  creating exciting guests' dining experiences in a designated restaurant through excellent waiter services

MAIN TASKS AND RESPONSIBILITIES.

1. Guest Service:

·             Greet guests warmly upon arrival, escort them to their tables, and present menus.

·             Provide detailed explanations of menu items, including ingredients, preparation methods, and any specials or promotions.

·             Take accurate food and beverage orders while considering guests' dietary preferences and restrictions.

·             Offer recommendations and suggestions to enhance guests' dining experiences.

·             Ensure timely delivery of orders from the kitchen to the tables.

1. Order Processing:

·         Transmit orders accurately to the kitchen staff, ensuring special requests and modifications are conveyed clearly.

·         Collaborate with the kitchen team to manage any changes to orders and communicate these changes to guests.

1. Table Maintenance:

·         Set up tables with appropriate utensils, glassware, and linens before guests arrive.

·         Maintain clean and organized tables throughout guests' dining experiences.

·         Clear used dishes, utensils, and glassware promptly to ensure a clutter-free dining environment.

1. Beverage Service:

·     Recommend and serve beverages, including alcoholic and non-alcoholic options, in accordance with legal regulations and hotel policies.

·     Suggest wine pairings and offer a selection of beverages to complement guests' meals.

1. Customer Engagement:

·     Engage in friendly conversations with guests to enhance their dining experience and build rapport.

·     Address any concerns, complaints, or special requests from guests promptly and professionally.

1. Team Collaboration:

·     Work closely with the kitchen, bar, and other service staff to ensure smooth and coordinated service delivery.

·     Communicate effectively with colleagues to facilitate a seamless guest experience.

1. Upselling and Revenue Generation:

·     Suggest additional items, such as appetizers, desserts, or specialty drinks, to increase sales and enhance guests' experiences.

1. Hygiene and Safety:

·         Follow all health, safety, and sanitation guidelines to maintain a clean and hygienic environment.

·         Handle and serve food and beverages in compliance with health and safety regulations.

1. Payment Processing:

·         Accurately process guests' payments, including cash, credit cards, and other forms of payment.

·         Provide guests with itemized bills and process transactions efficiently.

QUALIFICATIONS

The job holder should have the following qualifications.

1.     Diploma in Food and Beverage services.

2.     Minimum of 2 years’ relevant experience in a well-established 4- or 5-star hotel.

3.     Professional affiliation to a relevant professional body is an added advantage.

THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

• Previous experience as a waiter/waitress in a fine dining restaurant or upscale hotel is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of food and beverage service procedures, including proper table setting and etiquette.
• Familiarity with wine and beverage pairing is an advantage.
• Ability to remain calm and composed under pressure.
• Flexibility to work in shifts, including weekends and holidays.