Service Manager at Tractafric Equipment Rwanda Ltd

Reporting to their immediate superior, the Service Manager organises activities and manages after-sales service staff, ensuring a productive work pace. He/she ensures the quality of after-sales services, in compliance with quality, safety and environmental standards, and commitments made to our customers.

He/she analyses after-sales service shortcomings and malfunctions and works with all departments to remedy them. 

• Monitor repair procedures and after-sales service working methods.
• Supervise workshop work.
• Manage and schedule after-sales service teams.
• Contribute to the resolution of technical and human problems.
• Monitor team attendance and punctuality.
• Monitor and readjust planned work. 
• Monitor productivity and hours worked by after-sales service production staff.
• Ensure that repair deadlines are met in coordination with the Workshop Coordinator and Section Managers.
• Inform the Technical Director of any deviations or delays that have occurred.
• Detects and analyses shortcomings in coordination with the Technical Director.
• Monitors and participates in the receipt and delivery of parts/machines.
• Monitors the preparation of lists of parts to be ordered.
• Ensures compliance with safety standards.
• Ensures the application of contamination control guidelines.
• Participates in staff training.
• Controls the management and maintenance of after-sales service tools and equipment.
• Participates in the preparation of the after-sales service budget.
• Manages the after-sales service budget and optimises the human and material resources available.
• Implements and monitors immediate actions for customer complaints, indicator deviations, repair requests or information requests.
• Ensures that intervention costs are optimised.
• Supervises after-sales service staff:
• Monitors staff working hours and absences,
• Estimates repair times (based on parts availability and the extent of repairs),
• Ensures that Service Excellence Performance objectives are met.

Are you interested? Do you think you have the right profile? Feel free to send us your CV:   jobrwanda@tractafric.com