Senior Client Manager International Organizations at Cigna

Nairobi, Kenya
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience5 years
  • Location: Nairobi
  • Job Field: Customer Care 


  • Be the primary point of contact and person of trust for your clients
  • Monitor swift implementation of new clients/services
  • Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
  • Provide consultative guidance to clients
  • Maximize client retention by negotiating contract renewals at sustainable rates
  • Learn and self-develop continuously through trainings and other learning opportunities
  • Participate actively in various internal projects, contributing to organisational strategy and organisational learning
  • Pro-actively identify and pursue up- and cross-sell opportunities
  • Align the company’s service proposition to the client’s needs while ensuring operational efficiency
  • Coordinate complaint and problem resolution with other departments


  • 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
  • Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
  • Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
  • Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)

Most important competencies for this role

  • Excellent communication skills, written and verbal
  • Autonomous, strong organisational skills
  • Flexible and stress resistant
  • Empathic, honest, sincere and authentic
  • Sociable: correct, professional and at ease in contact with different stakeholders
  • Team player, sense of responsibility and ownership
  • Appreciation and respect for different perspectives and cultures
  • Listens attentively and responds non-defensively when given advice, instruction, or feedback
  • Maintains an open, friendly, and accepting demeanor when interacting with others
  • Takes on work and assignments with enthusiasm and a can-do attitude
  • Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
  • Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way 
  • Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).

Method of Application

Interested and qualified? Go to Cigna on to apply