- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience5 years
- Location: Nairobi
- Job Field: Customer Care
Responsibilities
- Be the primary point of contact and person of trust for your clients
- Monitor swift implementation of new clients/services
- Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
- Provide consultative guidance to clients
- Maximize client retention by negotiating contract renewals at sustainable rates
- Learn and self-develop continuously through trainings and other learning opportunities
- Participate actively in various internal projects, contributing to organisational strategy and organisational learning
- Pro-actively identify and pursue up- and cross-sell opportunities
- Align the company’s service proposition to the client’s needs while ensuring operational efficiency
- Coordinate complaint and problem resolution with other departments
Profile/Skills
- 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
- Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
- Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
- Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)
Most important competencies for this role
- Excellent communication skills, written and verbal
- Autonomous, strong organisational skills
- Flexible and stress resistant
- Empathic, honest, sincere and authentic
- Sociable: correct, professional and at ease in contact with different stakeholders
- Team player, sense of responsibility and ownership
- Appreciation and respect for different perspectives and cultures
- Listens attentively and responds non-defensively when given advice, instruction, or feedback
- Maintains an open, friendly, and accepting demeanor when interacting with others
- Takes on work and assignments with enthusiasm and a can-do attitude
- Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
- Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way
- Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).
Method of Application
Interested and qualified? Go to Cigna on cigna.wd5.myworkdayjobs.com to apply