Reservation Agent

Wau, South Sudan



Website :
Industries :Hotel business, catering
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Company descriptionRadisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,400 hotels in operation... read more

Job Ad & Profile Description

Position : Reservation Agent

We are looking for a Reservation Agent.

Key Responsibilities of the Reservation Agent:

  • Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
  • Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  • Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
  • Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
  • Builds and maintains effective working relationships whilst promoting the company culture and values.
  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.


Required profile for job ad : Reservation Agent

Requirements of the Reservation Agent:

  • Experience in reservations beneficial but not essential
  • Hands-on approach with a can-do work style
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry
  • Ability to find creative solutions taking ownership for duties and tasks assigned
  • Personal integrity, with the ability to work in an environment that demands excellence
  • Experience of working with IT systems on various platforms
  • Strong communication skills.

Job criteria for job ad : Reservation Agent

Job category :Secretarial work, assistantshipServices
Industries :Hotel business, catering
Employment type :Permanent contract
Region :Juba
Experience level :Less than 2 years
Educational level :Bachelor
Number of Position(s) :1