Manager, Digital Adoption & Channel Grow

Nairobi, Kenya

Job Overview

Business Segment: Personal & Private Banking

Location: KE, Nairobi County, Nairobi, Westlands Road

Job Type: Full-time

Job ID: 60051477_80379994 Date Posted: 6/13/2023

Job Description

Job Purpose:

To drive customer digital platform adoption through digital registrations and utilization in order to increase revenue and improve client experience on digital channels for existing BC Clients SA.


Adhere to risk framework, appetite, risk control procedures, governance, and risk toolbox.

Develop business cases that promote digital adoption, including trade-off proposals for costs vs benefits.

Ensure alignment with the People and Culture standards with regard to all employee-related matters.

Ensure relevant, baselining, tracking, and reporting of all initiatives related to Digital Adoption.

Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.

Guide Client Coverage teams to achieve the set adoption targets that will lead to financial growth.

Identify current and potential employee skill requirements in consultation with the People and Culture function.

Identify reasons for low digital adoption and develops proposals to remediate.

Manage Operational Risk loss within a prescribed tolerance limit as it pertains to digital adoption.

Monitor campaign expenditure against adoption growth, and revenue and makes decisions to continue or terminate campaigns in collaboration with relevant stakeholders (i.e. line manager, Client Coverage teams).

Obtain market trends (local and international) as well as customer needs and utilizes this information to further provide input into the digital channel adoption plans.

Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.

Provide consolidated reporting of trends for client digital adoption across all sectors and segments.

Provide input into campaign development and Marketing briefs to promote digital channels.

Provide input into the execution of Marketing initiatives for key adoption campaigns.

Provide input into new CVP developments and enhancements that will support digital registrations and continued utilization of digital channels.

Minimum Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

Digital & eCommerce, BCC
Business & Commercial Clients
5-7 years
Experience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns. Experience in change management within a digital banking or technology solution environment.
Additional Information

Behavioral Competencies:
  • Adopting Practical Approaches
  • Articulating Information
  • Embracing Change
  • Establishing Rapport
  • Examining Information
  • Generating Ideas
  • Interpreting Data
  • Managing Tasks
  • Providing Insights
  • Pursuing Goals
  • Taking Action
  • Team Working
Technical Competencies:
  • Attitude of Customer Experience
  • Commercial Acumen
  • Creative Problem Solving
  • Data Analysis
  • Mind of Customer Experience
  • Risk Identification
  • Risk Response Strategy

 Method of Application

Interested and qualified? Go to Standard Bank Group on to apply