It Assistant

Kisumu/Kakuma, Kenya
Job Overview


IT Assistant at Rafode Limited

Department: IT

Reports To: IT Manager

Locations: Kisumu and Kakuma


The role holder is responsible for providing effective IT assistance across all aspects of the business and will provide support to the IT Manager.


  • Assisting with network and security Management.
  • Assisting with data storage.
  • Assisting with system development.
  • Providing user level technical support for end user, computer and printers.
  • Providing user level training on daily application used, including but not limited to MS word, MS EXEL, MS OUTLOOK, Adobe acrobat and other basic computer related skills.
  • Assisting with end user system updates and monitoring including spy ware removal, virus checking, ensuring back up of data files.
  • Assisting with user management.
  • Monitoring printers, copiers to make sure they are working properly.
  • Providing high degree of professionalism and end user satisfaction and work well with others.
  • Maintenance of computer peripherals, troubleshooting and offering support to staff.
  • Network administering and making sure the server is working properly.
  • Registration and updating clients’ information and payments in the system.
  • Troubleshooting network problems, printer-sharing problems and other issues that may arise to the computers in the network

JOB COMPETENCIES(Knowledge, Experience and Attributes/Skill)

Academic Qualifications

Diploma in IT or its equivalent from a recognized institution.

Professional Qualifications

CCNA Certification.


Two (2) years relevant experience preferably in a financial institution.

Skills and Attributes

  • Knowledge of various networking
  • Previous experience with computer and printer maintenance
  • Creative and critical thinking
  • Strong communication skills, both written and verbal
  • Good trouble shooting skills using logic and common sense
  • Computer skills