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Intern – Business Banking (SME) at ABSA

--Powermax General Electrical Merchants Ltd--

Job Description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.


My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.


Job Summary


 To manage and sustain a portfolio of Business Banking - Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio.

 The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.

 The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

 To drive business growth within the SME segment by sourcing new clients, deepening existing relationships, and ensuring active account usage, deposits mobilization, and product penetration in line with business banking targets.

Job Industry

Banking and Investments

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

Main accountabilities and approximate time split
Accountability: Service and Sales: - 90%
Time split%: 80/10%Deal with, and find resolutions for, customer complaints.

  • Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
  • Monitor and ensure adherence to risk service standards.
  • Actively prospect and onboard new SME clients to grow the customer base.
  • Drive sales and cross-sell banking products, including loans, deposits, and transaction accounts.
  • Ensure timely and effective activation of newly opened accounts to meet productivity targets.
  • Monitor and grow deposit portfolios by building strong relationships with SME clients.
  • Collaborate with other departments to ensure excellent service delivery and client satisfaction.
  • Maintain proper documentation and compliance with internal and regulatory requirements.
  • Regularly analyse market trends and client feedback to identify business opportunities.
  • All NTB Accounts should be opened timely within 3 working days with no escalatio
  • Account Maintenance should be scanned and completed within 2 working days     
  • Attend to all service requests within 1 working day with no escalation.                      
  • Ensure all customers are onboarded on digital platform                                  
  • Maintain dormancy ration of <5% in your allocated portfolio                         
  • Ensure that all new accounts are funded within 5 days                                    
  • Ensure that all excesses on current accounts are regularized before end of day       
  • A maximum account opening RTS of 5% monthly                 

Essential Qualities

Essential Qualities
  • Business degree preferred The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base. Recognize the changing needs of the customer. Identify products/service that best satisfies customer need. Introduce the product/service. Co-ordinate the introduction of the relevant Group product specialist. Deal with customers directly as required. A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.

Knowledge of the bank’s products, services and policies required to undertake the role:

  • The jobholder will be required to have a detailed knowledge of the core set of Business Banking products. For Complex products, a good knowledge will be required sufficient to: -
  • Skills required to undertake the role:
  • Relationship skills Risk skills General Corporate skills Leadership and team skills Product skills Communication skills

Technical skills / Competencies

  • Personal Attributes:
  • Meeting customers’ needs                                                             Managing relationships                                                  Personal organization                                                                      Self-development                                                             Adaptability                                                                                   Working with others Decisiveness Active listening Analytical thinking Judgment Entrepreneurial mindset

Application Process

Close Date

15/11/2025

Apply Now!