HR Specialist Delivery Manager

Kampala, Uganda

Posting Date: 11/Jul/2023, 10:17:54 AM

Unposting Date: 26/Jul/2023, 1:59:00 AM

Job Role

  • Managing the general operational aspects of the HR function in partnership with the Specialists, Global Processing Services (GPS) and Head of HR to ensure the delivery of a comprehensive and efficient HR service to the business.
  • Fulfil the role of Unit Operational Risk Manager (as defined in the Operational Risk Framework (ORF) in relation to HR Risk. Ensure that residual risks remain within acceptable risk levels by identifying material risks, maintaining an effective control environment in line with Operational risk procedures.
  • Ensure maintenance of a healthy business environment through strict Compliance with regulations as defined by the Group and Local Regulatory Authorities.
  • To effectively manage the payroll process to ensure timely and accurate payment of employees and statutory payments.


  • Awareness and understanding of the Group’s business strategy and model appropriate to the role.


Specialist Delivery

  • Continuously monitor and co-ordinate with the various product areas to ensure that the HR Manual and all country Knowledge Articles are up to date and refresh any country guidelines and procedures as they fall due for renewal. 
  • Ensure all Departmental Process Operating Instructions are up to date.
  • Manage the relationship between HR and third parties service providers e.g. Payroll, Medical Insurance, Group Personal Accident / Group Life Assurance and Pension Fund Administrator. Ensure compliance with Group Sourcing Policy and Regulatory requirements and contractual obligations regards service standards.
  • Coordinate for the HR department and provide support for all regulatory and internal audits.
  • Maintain networks of external contacts that enable the Bank to benchmark its practices against competition and migrate best practice where appropriate.
  • Maintain and update the departmental Business Continuity Plan and work with the country BCP coordinator to ensure BCP periodic departmental tests are appropriately carried out.
  • Coordinate on Finance related activities i.e. Balance sheet substantiation, Suspense Account Reconciliation, Payroll entries clearance from Sun Control Account, Ownership of all Payroll related entries in various accounts across the Bank, PAYE Tax management and reconciliation, etc.
  • Manage staff personal files and key holder of personal file cabinet.
  • Drive initiatives and projects to continuously improve the way of working in Specialist Delivery thus ensuring a seamless and flawless HR service to staff.


  • To effectively manage the payroll process to ensure timely and accurate payment of employees and other sundry deductions as well as statutory payments.
  • Liaison with GPS and Payroll Vendor for efficient and timely monthly payroll processing.
  • Ensuring respective authorities are in place to facilitate payment and processing of payroll inputs for permanent and contracts staff and checking if the vendor has captured the inputs correctly.
  • Ensures compliance with all the relevant rules and regulations i.e. Tax, Payment of all statutory deductions, Employment Act, Immigration Act  etc and that documented procedures are up to date at all times; investigates and promptly resolves or escalates any irregularities and acts as first response to audit or regulatory queries.
  • Provide Management with information on payments / staff cost and explaining variance as applicable.
  • Attend to payroll requests / queries for management and staff.


Medical / GPA / GLA

  • Co-ordinate with service providers regards issues raised from staff and management.
  • Manage staff insurance benefit delivery in partnership with the Insurer's.
  • Ensure timely and accurate payments to service providers and monthly reconciliations of data and premiums with service providers.
  • Ensure that employees have access to the highest value, cost effective and relevant medical benefits.


  • Ensure the Administrator maintains accurate membership information from payroll at all times and conducts a monthly reconciliation of contributions received. Ensure that administration and reporting is carried out properly.
  • Partner with the Pension Trustees to ensure proper, relevant and adequate communication of benefits to members takes place and is implemented on a timely basis as appropriate.

Success Factors (SF) Data and MIS

  • Liaison person on issues on SF data issues with GPS
  • Provide ongoing support towards the effective utilisation of SF by ensuring staff are well trained so that Employee Self Service and Manager Self Service activities are implemented timely and accurately.
  • Preparing or facilitate access to various HR reports for local Management and Group as required.
  • Ensure correctness and robustness of SF data through liaison with GPS (relevant team) and line managers and ensure payroll data matches with data in SF.
  • Drive any PeopleSoft initiatives as introduced by Group from time to time.

Sharesave Scheme Coordination

  • Local sharesave Co-ordinator seeing the process through end to end from applications, management of payroll deductions right through to exercise period in liaison with GPS Shares team.
  • Ensure adequate record keeping of scheme participants, withdrawals, exercises and exchange rates used in all transactions as well as tax and regulatory compliance on all Sharesave processes and transactions.
  • Attend all queries on share save, withdrawals etc.

Performance Reward and Benefits

  • Be the country liaison between Regional PRB and HR Service Delivery EA on matters PRB.
  • Coordinate the data matching exercise to ensure a robust annual salary survey.
  • Validate and analyze country remuneration data to advise Country HR, HRBP’s Head of SD EA and Regional PRB head of any anomalies and advice on the corrections for Uganda.
  • Ensure the submission of market data in a timely manner.
  • Attend PRB calls and cascade the learning’s to the wider HR Team.

FCC Employee Responsibility

  • Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to key principles in relation to:
    • Identifying your customer 
    • Knowing your customer 
    • Reporting suspicious transactions 
    • Safeguarding records and 
    • Not disclosing suspicions to customers.
  • Remain adequately trained in combating money laundering. 


  • Awareness and adherence to the processes relevant to the role.

Risk Management

  • Fulfil the role of UORM (as defined in ORF) in relation to Human Resources. Ensure that residual risks remain within acceptable risk levels [1] by identifying material risks, maintaining an effective control environment and accepting or rejecting levels of residual risk in line with Operational risk procedures".

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Uganda Specialist Delivery team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association  

Key Stakeholders


  • Head, Human Resources
  • Senior Manager, Specialist Delivery EA
  • Departmental / Unit Heads in the businesses
  • International Share save scheme administrators
  • GPS Teams


  • National Social Security Fund
  • Uganda Revenue authority
  • Uganda Retirement and Benefits Regulatory Authority
  • Immigration Uganda
  • Bank of Uganda
  • Various Local Service Tax Authority’s
  • HR Service Providers and Vendors
  • Peers in the financial institution

Our Ideal Candidate

  • A relevant first degree in HR or Finance.
  • Other relevant professional Post-graduate HR or Finance qualification is desired.
  • Knowledge of the Local Labour Legislation and other statutory requirements.
  • General knowledge of HR policies, procedures systems and operating instructions.
  • A high degree of computer literacy and proficiency (MS Word, MS Excel and MS PowerPoint, proficiency in analytics and MIS.

Role Specific Technical Competencies

  • Accounting
  • Communication skills
  • Data Analysis
  • Networking
  • Stakeholder Management


­About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news.

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