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Head of Service Design Product - Johannesburg, Gauteng (Hybrid) at Harambee

--Powermax General Electrical Merchants Ltd--

Job Description

Join Our Team as Head of Service Design at Harambee!

 

Are you passionate about solving youth unemployment and making a real impact? Harambee is looking for a dynamic and visionary Head of Service Design to lead our efforts in creating user-centered, impactful experiences.

 

About the Role: As the Head of Service Design, you will:

  • Build and mentor a team committed to research and service design excellence.
  • Lead user research initiatives to provide actionable insights for product, service, and organizational strategy.
  • Facilitate conversations with various stakeholders to champion collaborative, user-centered design and data-led decision-making.
  • Develop communication artifacts to support these initiatives.

Why Join Harambee? At Harambee, we're driven by integrity, results, impact, and a passion for South Africa’s youth. Our work is fast-paced and exciting, thanks to partnerships with key stakeholders such as The Presidency of South Africa, Business Unity South Africa, and the Youth Employment Service (YES). If you thrive in a collaborative, flexible environment and enjoy diving into new tech, you're exactly who we're looking for!

Job Industry

Creative & Design

Position Reporting To

Chief Product Officer

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Ensure the design and delivery of internal and supported partner services are informed by a deep understanding of user needs, behaviors, and experiences.
  • Champion the voice of end users and bridge strategy and implementation to drive cohesive and impactful experiences.
  • Improve user experience, satisfaction, and engagement.

Essential Qualities

Essential Qualities
  • Degree in design, research, anthropology, or a related field.
  • Minimum of 8+ years of related experience.
  • Ability to engage with and facilitate between diverse stakeholders and customers, from youth to internal and external executives.
  • Experience leading, growing, and mentoring design, research, or product teams.
  • Experience designing complex, cross-channel experiences, preferably including social impact or public sector experience.

Competencies:

  • Influential Leadership
  • Effective Communication
  • Customer-Centric Approach
  • Business Acumen
  • Strategic Thinking
  • Teamwork and Collaboration
  • Problem Analysis and Resolution

Application Process

Close Date

20/03/2025

Apply Now!