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Front Office Officer at Akagera National Park

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Job Description

AKAGERA NATIONAL PARK VACANCY ANNOUNCEMENT

Ruzizi Tented Lodge is a luxury Eco Lodge located on shores of Lake Ihema inside Akagera National Park, lodge is managed by Akagera Management Company Ltd (AMC Ltd), Akagera Management Company Ltd was created through a partnership between African Parks and Rwanda Development Board (RDB) to manage Akagera National Park. We are seeking a dynamic and experienced candidate to fill the post of Front Office Officer in Akagera National Park for Ruzizi Tented Lodge. The candidates must be Rwandan, technically skilled with good problem-solving ability, enthusiastic, motivated, reliable, and able to execute tasks independently.

Job Title : Front Office Officer

Location: Akagera National Park, Rwanda

Reporting to : Ruzizi Tented Lodge Manager

Position description

The Front Office Officer is responsible for overseeing all front desk operations, ensuring a welcoming and seamless experience for guests. This role involves guest reception, providing prompt information, handling reservations, processing payments, and maintaining accurate financial and operational records. The officer also ensures a clean, organized reception area and effective coordination assigned to the appropriate staff.

 

Job Industry

Customer Relationship Management (CRM)

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Warmly welcome guests and ensure a smooth check-in and check-out process
  • Managing online and direct bookings, ensuring accuracy in availability and pricing.
  • Coordinating guest arrivals and special requests with other departments to enhance guest experience.
  • Provide accurate and prompt information about lodge services, park activities, and local attractions.
  • Handling reservation inquiries via phone, email, and online platforms in a timely and professional manner.
  • Ensure all assets entrusted to you and your office are kept safe and functional at all times
  • Communicate to guests what they can do in Akagera, promote different activities
  • Explain lodge rules and regulations
  • Assisting in implementing strategies to maximize occupancy and revenue.
  • Oversee the cleaning and maintenance of the reception
  • Report finance and visitor number statistics
  • Managing guest information in a confidential manner and Ensure all information are well recorded

Essential Qualities

Essential Qualities
  •  Diploma in Hospitality or tourism management and another related field.
  • Minimum 2 years of experience in front office operations, preferably in a lodge or hotel
  • The candidate must have experience with PMS (preferably Resrequest, Opera or similar).
  •  Computer literacy with an emphasis on Office applications and a Property Management system (Opera) applicable to the outcomes required should be an advantage
  • Excellent communication skills enabling verbal and written communications on all levels.
  • Fluent in English. Knowledge of any other official language will be an advantage.
  •  The ability to plan, organize, lead, and control the work environment to achieve the business objectives
  • The ability to identify and resolve a problem by applying problem-solving techniques in the best interest of all stakeholders
  • The ability to interact with people at all levels.
  •  Internally and externally well-groomed and a sense of diplomacy
  •  Leadership and Team management skills
  • Certificate of Good Conduct
  • Between 25 and 40 years of age.

Added advantage

  • Born and living near Akagera National Park

Application Process

Interested candidates should forward their application letter together with all relevant documents to the email address provided below no later than 20th March 2025. The required documents should be submitted in scanned soft copies in pdf format (preferably as one document) on amc.recruit@africanparks.org. Successful candidates will begin with an immediate effect.

Close Date

21/03/2025

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