Front Desk Administrative Assistant at University of Global Health Equity (UGHE)

Front Desk Administrative Assistant

Job Title: Front Desk Administrative Assistant

Reports to: HR Manager

Location: Kigali, Rwanda

Position Overview

This position is responsible for providing administrative services to faculty members, staff members, students and University visitors by disseminating relevant information as well as providing directions.

• Act as the point of contact for internal and external clients at the central service department on a daily basis to ensure clients, staff and students are attended to in an orderly fashion;
• Provide support in office space management through rearranging and designating staffs to ensure proper utilisation of the space;
• Maintain an electronic and hard copy filing system, including recording outgoing and incoming courier and invoices as well as ensuring regular checking of UGHE Mail Box for other incoming couriers in liaison with Kigali Front Desk Administrative Assistant.
• Triaging incoming requests, queries, phone calls, and invitations;
• Support in the requisition of office supplies and despatch of the same to various office.
• Maintain complete and accurate front desk logs, including daily interaction forms detailing all the issues and feedback given;
• Provide program and event assistance by answering questions and guiding participants to the appropriate location;
• Acts as customer care advisors of the University by feedback and suggestions with appropriate justification when necessary to visitors, students and staff members;
• Support in booking meeting rooms and allocation office space in liaison with Administration and Campus Operations teams; and,
• Support in resolving any administrative problems and perform other tasks as assigned.

Application Link