Customer Experience Manager at Bridge Talent Management

Nairobi, Kenya
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience: 5 years
  • Location: Nairobi
  • Job Field: Customer Care 

Job Description

  • Lead & Drive customer experience value chain for Customer Obsession & Loyalty.
  • Build our Brand and Inspire Customer Loyalty & Obsession.
  • Rebrand customer experience models and generate efficiencies thereof.
  • Deliver exquisite Client Digital Experiences.
  • Ensure the Quality and Profitability of our Client Relationships.
  • Deliver Omni-channel solutions to client messaging & reach – Routine & Complex needs.
  • Transform and Lead our Customer Support teams/Solutions - to meet adaptive demands.
  • Implement Solutions that anticipate & address client needs, and concerns in real time.
  • Review & Pull insights from Consumption data & analytics – for translatable offerings.
  • Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives.


  • Should possess at least 5 years of experience in a Customer Experience position in a Service industry or Digital technology platforms.
  • A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as customer experience and CRM software, such as amoCRM and Qualtrix CustomerXM.
  • Superb communication, collaboration, and problem-solving skills.

Method of Application

Interested and qualified? Go to Bridge Talent Management on to apply