- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 5 years
- Location: Nairobi
- Job Field: Customer Care
Job Description
Responsibilities
- Lead & Drive customer experience value chain for Customer Obsession & Loyalty.
- Build our Brand and Inspire Customer Loyalty & Obsession.
- Rebrand customer experience models and generate efficiencies thereof.
- Deliver exquisite Client Digital Experiences.
- Ensure the Quality and Profitability of our Client Relationships.
- Deliver Omni-channel solutions to client messaging & reach – Routine & Complex needs.
- Transform and Lead our Customer Support teams/Solutions - to meet adaptive demands.
- Implement Solutions that anticipate & address client needs, and concerns in real time.
- Review & Pull insights from Consumption data & analytics – for translatable offerings.
- Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives.
Requirements
- Should possess at least 5 years of experience in a Customer Experience position in a Service industry or Digital technology platforms.
- A bachelor's degree in marketing, communications, advertising, business management, or in a related field preferred.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as customer experience and CRM software, such as amoCRM and Qualtrix CustomerXM.
- Superb communication, collaboration, and problem-solving skills.
Method of Application
Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply