Cluster Coordination Officer (CCCM)

Kinshasa, Democratic Republic of the Congo

Position Title: Cluster Coordination Officer (CCCM)

Duty Station: Goma, Congo, Democratic Republic of the

Classification: Professional Staff, Grade P2

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 03 September 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.


Currently, there are more than 6.1 million internally displaced people residing in host community and camps or camps-like settings in the Democratic Republic of Congo (DRC) due to armed conflicts, inter-communal conflicts and natural disasters. Since 2014, IOM, together with UNHCR has been coordinating the Camp Coordination and Camp Management (CCCM) sector and thus the response in displacement sites. Sub-national CCCM coordination mechanisms are currently active in four (4) provinces in Eastern DRC, including North Kivu. The CCCM Cluster was further activated in June 2022 with the United Nations High Commissioner for Refugees (UNHCR) as the lead and IOM as the co-lead, with the aim to reinforce the camp response and to support the identification of durable solutions to resolve displacement.

Subsequent to the resumption of the armed conflict in the province of North Kivu since October 2022 which caused the mass displacement of over 830,000 people as of June 2023, including nearly half into collective settlements, the CCCM Cluster in North Kivu is strengthening its operational field capacity to coordinate a timely, efficient and tailored CCCM response.

IOM is therefore looking for a CCCM Cluster Coordination Officer for this particular province to facilitate assistance and protection of displaced populations activities in communal settings including spontaneous and informal sites.

Under the overall supervision of the Head of Operations and the direct supervision of the CCCM Cluster co-coordinator and in collaboration with relevant units in IOM DRC, Regional Office and Headquarters (HQs), the successful candidate will be responsible for providing technical, administrative and logistical support for the CCCM Cluster in North Kivu, in close coordination with UNHCR and the Office for the Coordination of Humanitarian Affairs (OCHA) in this province.

Core Functions / Responsibilities:

1. Coordination Support

  • Coordinate the arrangements required for regular Cluster meetings at the provincial level.
  • Provide technical information and administrative support for discussions and coordination meetings at the provincial level.
  • Analyze and document multi-sectorial gaps and needs in displacement sites for the provincial Inter-Cluster and relevant clusters as necessary and follow up on action taken.
  • Liaise with provincial and local authorities, local civil society and other relevant actors (e.g.peacekeeping forces) in relation to the coordination of activities and timely information exchange.

2. Planning and preparedness

  • Provide technical inputs and information to support the development of CCCM cluster response strategies, reporting exercises and contingency planning.
  • Participate in capacity mapping and gap identification exercises in close coordination with CCCM Cluster partners to support the development of the national capacity-development strategy.
  • Participate in capacity building activities for humanitarian and government partners as well as displaced populations and host communities.
  • Participate in joint inter-Cluster needs assessment exercises.

3. Information Management

  • Maintain timely information flow between CCCM Cluster partners and other stakeholders at the provincial level.
  • Provide technical and procedural guidance to CCCM Cluster partners on data collection and reporting tools.
  • Closely work with the national CCCM cluster for the updating and dissemination of 3W, infographics and other relevant information products for cluster members, as well as at provincial Inter-Cluster level where relevant. 4. Application of standards and guidelines
  • Check partners’ application of site management standards and guidelines in displacement sites, promptly inform the supervisor of any issues, and provide technical guidance or support as required.
  • Check adherence to codes of conduct, good practice and other policy guidelines by CCCMcluster partners and promptly inform the supervisor of any issues.

5. Protection capacity

  • Work to include the participation of women, adolescent girls and other at-risk groups in community-based site governance mechanisms and decision-making structures throughout the entire life cycle of the site whenever possible.
  • Facilitate the integration of gender-based violence (GBV) risk reduction in displacement sites in close coordination with relevant sub-clusters.

6. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree from an accredited academic institution in a field of study related to Migration Studies, Demography, Political or Social Science, humanitarian affairs, International Relations or other relevant sciences with two years of experience; or,
  • University degree in the above fields with four years of relevant professional experience.


  • Experience in cluster coordination, humanitarian response and emergency operations;
  • Operational experience in CCCM or shelter/NFI;
  • Experience of community organization, planning and design with an equivalent combination of camp management and humanitarian experience;
  • Experience in project monitoring and reporting is an advantage; and,
  • Working experience in the region is an asset.


  • Knowledge and familiarity with humanitarian coordination mechanisms and experience in liaison with other UN, non-UN humanitarian actors and donors;
  • Excellent strategic, analysis and drafting skills; and,
  • Inter-personal ability.


IOM’s official languages are English, French, and Spanish.

For this position, fluency in English and French is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values - all IOM staff members must abide by and demonstrate these five values:

  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 2

  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
  • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
  • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
  • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
  • Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Comment postuler

Interested candidates are invited to submit their applications HERE via PRISM, IOM e-Recruitment system, by 03 September 2023 at the latest, referring to this advertisement.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2023 305 Cluster Coordination Officer (CCCM) (P2) Goma, Democratic Republic of

Congo (58307826) Released

Posting: Posting NC58307827 (58307827) Released