Card Operations Manager at I&M Bank

Manager Card Operations of Banks/’s card products in line with the Bank’s overall strategy.

Operations:

• Process Card related transactions e.g. such as verification in the core banking and related systems.
• Manage Visa card settlement (locals and internationals) and mobile banking related transactions
• Manage prepaid Visa (MasterCard)
• Liaise with relevant vendors in resolving as cards and issues.
• Manage card ordering process e.g. upload of card data, receiving from vendors and dispatching to branches

Compliance:

• Ensure effective implementation of Bank’s operations, procedures and policies regarding card products

Customer Service:

• Attend to customer/branch queries/complaints related to alternate channels

 Risk Management:

• Coordinate the review of risk control self-assessments (RCSA) for cards in liaise with Senior Manager Centralized Operations and Head of Risk and perform monthly and quarterly testing of indicator (KRI), RCSA process.
• Develop, update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring,  risk mitigation strategies and risk reporting.
• Ensure effective adoption and utilization of risk management tools
• Drive remediation of risk management exceptions identified during audit or risk reviews
• Promote risk management culture

Audit Compliance:

• Respond to Audit (internal and external) queries related to alternate channels

Regulatory Compliance:

• Manage regulators’ queries related to alternate channels in coordination with branches

Administration:

• Provide management reports to senior management for board updates e.g. sales and performance reports in regard to products under card
• Work in liaison with ICT to ensure system uptime to support business and availability
• Support the head of operations in preparing ABC related budget for board approval by providing inputs
• In charge of overall card staff management e.g. day to day supervision, leave management, training, mentoring, coaching, performance appraisal etc. within the uni
• Perform any other duties as may be assigned by the immediate supervisor from time to time

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