Branch Manager at People FOCO

Nairobi, Kenya
  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience5 years
  • Location: Nairobi
  • Job Field: Administration / Secretarial 
  • Salary RangeKSh 150,000 - KSh 200,000/month

Our Client, a provider of office spaces, is looking to engage the services of a Branch Manager to join their team.

Job Responsibilities

  • Ensure levels of customer satisfaction are maintained and retention rates are on or above set targets. 
  • Work with the accounts department to ensure accurate membership invoicing 
  •  Ensure prompt collection of payments, in line with goals. Refer to the debt collection policy
  • Enforce membership policies, such as deposit, signing of licence agreement, notice period, house rules etc.
  • Oversee office supervisor to ensure deliverables and targets are met
  • Ensure core utilities and services are delivered at all times
  • Keeping staff on track with their targets and deliverables 
  • Offering support and leadership in their decision-making and development
  • Lead staff on the importance of customer service and how to deliver on their goals  Manage the monthly budget by approving and rejecting expenses. 
  • Find quality suppliers, know when to recognize quality suppliers, and seek out recommendations and referrals. 


  • Minimum Bachelors Degree in Business Administration/Management
  • Atleast 5 years experience in a operation leadership position
  • Experience leading a team and managing customers
  • Problem Solving skills

Method of Application

Interested and qualified? Go to People FOCO on to apply