Applications Support Officer

Kampala, Uganda

Organisation: NCBA Bank Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: IT Applications & Channels Support Manager


About US:

NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.


Job Summary:  The Applications Support Officer is responsible for the provision of ICT support to the Core Banking Systems, Digital Channels and other Business systems by providing technical assistance, analysis and solutions to issues reported or escalated from the service desk and the Daily COB (Close of Business) activities are performed across all Core Banking platforms as per the documented procedures.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field
  • Training and certification MDBA, OCA, OCP as an added advantage
  • Project Management Skills is an added advantage
  • 1.8 to 3 years’ experience in Application support in medium to large organizations and or banking or Financial service organization would be an added advantage
  • Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL
  • Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Achieves results-gets the job done by doing whatever it takes, within an appropriate time frame; shows persistence in overcoming obstacles; ensures follow-through to desired results.
  • Problem solving/Judgment-Analyzes and solves problems by dealing with facts and not by blaming others; Seeks involvement from diverse perspectives and areas of department and /or Group to solve problems
  • Self-empowerment/Continuous learning & Development- takes the initiative to learn new skills that would benefit the position and operational objectives.
  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.


How to Apply:

All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.

Click Here

Deadline: 22nd August 2023

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