Job Description
Job Industry
Customer Service & Support
Job Salary Currency
NGNJob Salary Fixed
NoKey Deliverables
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. |
Application Process
Interested and qualified candidates should send their CV to: hropeeniceglobent@gmail.com using the Job Title as the subject of the email.
Close Date
16/02/2026