Cloud Systems Specialist at Medecins Sans Frontieres (MSF)

Perform assigned responsibilities, collaborate with team members, and adhere to company policies. Strong communication, problem-solving, and work ethic required. Adaptability, initiative, and willingness to learn are valued.

Systems Management - Azure Cloud & Hybrid Environment

• Design and implement Azure infrastructure, including virtual networks, storage accounts, and virtual machines.
• In collaboration with the IT team, implement and co-manage hybrid Active Directory environments, ensuring seamless integration between on-premises and cloud instances.
• Perform regular system updates and patch management to ensure systems are up-to-date and secure.
• Facilitate, monitor, and control remote access to the servers and end points.
• Collaborate with other MSF sections on opportunities for interoperability that will benefit the hosted staff.
• Develop and automate infrastructure tasks using PowerShell or other scripting languages.
• Identify and recommend appropriate technologies tailored to specific digitization initiatives.
• Identify and implement cost optimization opportunities for our cloud workloads.
• Implement automated infrastructure provisioning and management by Leveraging tools like Azure Resource Manager (ARM) templates, Terraform, and Bicep.

DevOps, Data and Application Integration

• Manage source code repositories using Git and Azure Repos. Implement, configure and manage build and release pipelines, ensuring automated testing and deployment processes by leveraging tools like Azure DevOps.
• Implement field data integration and ETL processes using Azure Data Factory and Azure Synapse Analytics.
• Implement futuristic solutions by leveraging Azure AI and Machine Learning services, IoT solutions, and advanced analytics.
• Manage integrations between the AD and third-party applications. Advise on security in this regard.
• Design, develop, test, and deploy cloud-native applications and services.
• Develop APIs and integrate third-party services into cloud solutions.

Identity and Access Management

• In collaboration with the IT team, develop and operationalize a robust and scalable identity and access management mechanism for both EA and hosted staff.
• Manage application provisioning, instance provisioning, and access management via Single Sign-On (SSO).
• Ensure secure identity management practices, including password management and self-service password reset.
• Together with the IT team, develop an identity approach for hosted staff in consultation with other sections.

Intune and Endpoint Management

• Support the rollout of endpoint solutions via tools such as Intune.
• Create and manage compliance and configuration policies in Intune to manage all devices (apps, updates, software, and security).
• Report on device compliance and advise the infrastructure team accordingly.
• Develop a mechanism for managing devices for hosted staff.

Modern Workplace Initiatives

• Champion modern workplace technologies and practices to enhance productivity and collaboration.
• Drive the adoption of cloud-based solutions and tools that support remote and hybrid working environments.
• Implement and support tools such as Microsoft Teams for communication and collaboration.
• Support Microsoft 365 and SharePoint environments, ensuring optimal performance and user adoption.
• Promote and facilitate digital transformation initiatives within the organization.

Security and Compliance

• Deploy and support security solutions such as Microsoft Defender for Cloud, XDR, Azure Sentinel SIEM Security and Purview.
• Implement and manage security protocols to protect cloud and hybrid environments.
• Conduct regular security audits and assessments to ensure compliance with organizational policies and standards.
• Spearhead Microsoft Azure, Modern Workplace, and security & compliance projects.
• In collaboration with the IT team, implement and manage security protocols to safeguard the organization's IT infrastructure.
• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.
• Ensure compliance with relevant regulatory requirements and organizational policies.

Backup and Recovery

• Develop and implement backup and disaster recovery plans to ensure data integrity and availability.
• Perform regular backups and test recovery processes to verify the effectiveness of backup systems.
• Manage storage solutions and ensure adequate capacity for data storage and archiving.

Documentation and Reporting

• Maintain accurate documentation of system configurations, procedures, and IT policies.
• Generate regular reports on system performance, security incidents, and other key metrics.
• Develop and maintain IT operational manuals and guides for system administration tasks

Technical Support - Provide 2/3rd level support.

Team Leadership & Collaboration

• Work closely with cross-functional teams to ensure the successful implementation and support of IT initiatives.
• Relieve the Infrastructure & Service Desk team lead on the following duties.
  • Network administration.
  • Service Desk supervision.
  • Any other critical duties required for business continuity.

Working Conditions:

• This role may require occasional evening or weekend work to perform system maintenance or address urgent issues. Physical demands include the ability to lift and move computer equipment.

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