Call Centre Agent at Fly Safair

Shifts:

Business Development, Sales, Marketing and Retail

ZAR

No

Essential Qualities
Grade 12; One (1) to four (4) years? experience in a Call Centre Environment; Travel or relevant qualification will be an advantage; Excellent communication in English ? speak, read and write; Solid computer literacy; - Excellent phone etiquette; No criminal or credit record; Able to work on weekends, public holidays and flexible hours as required; Own transport would be an advantage.
Punctual; Excellent understanding or experience of delivering great customer service to a customer; High degree of patience and assertiveness; Conflict resolution skills; - Immaculate time keeping; Trustworthy, professional and reliable, including dealing with confidential information; The ability to work well under pressure; Practice good time management and willingness to work longer than normal office hours; Remains focused in order to handle objections.

Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills; - Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.

Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information; - Communicate with customers both verbally and in writing.

07/12/2024