Business Support Officer - Merchant and Agency Services (2 years experience) at Unified Payments Services Limited

Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company that operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

Job Objective (s)

• To provide operational and business support for merchants and agency banking partners.
• The role ensures smooth onboarding, issue resolution, transaction monitoring, and overall satisfaction of our merchants and agents, while supporting growth and compliance in line with Unified Payments’ fintech strategy.

• Provide first-line operational support to merchants and agency partners across all payment channels.
• Handle onboarding, activation, and maintenance of merchants and agents on Unified Payments’ platforms.
• Monitor transactions and settlement processes, escalating discrepancies or failures for prompt resolution.
• Liaise with internal teams (Technology, Operations, Risk, Finance) to resolve merchant/agent complaints within agreed SLAs.
• Support reconciliation activities for merchant and agency transactions.
• Track, document, and analyse merchant and agent feedback to enhance service delivery.
• Assist in preparing periodic performance reports, dashboards, and business reviews.
• Ensure merchants and agents operate in line with regulatory guidelines, contractual obligations, and company policies.
• Participate in product testing, user acceptance testing (UAT), and process improvements that affect merchant and agency services.
• Maintain accurate records of all support activities, ensuring transparency and accountability

Interested and qualified candidates should send their CV to: mercy.joseph@up-ng.com using the Job Title as the subject of the email.